FLOW is an omnichannel, self-serve WFM suite that brings the best of AutoML, AI and cloud technologies to data management, powerful historical as well as real-time analytics, short- and long-term forecasting, capacity planning, staffing and scheduling.

BPMs today need a modern WFM solution to keep pace with rapidly changing customer expectations. FLOW ensures that you match the right agent with the right skills at the right time for every customer interaction. The suite helps WFM teams overcome real-world complexities so that they never have to face a crisis. Offload the administrative tasks to FLOW and be free to care for your customers. Surpass every KPI with the insights you need, when you need them and how you need them.