Learning and Insights
Winner of the
WFM Technology Leader Award
at NXTGEN BPO CONFEX 2023
Winner of the
GWFM Gamechanger Award
at the Industry Excellence Awards 2022
Winner of the
Emerging Leader in WFM Award
at the BPO and Contact Center Summit and Awards 2023
Industry recognition
Accolades won on G2,
a trusted reviews and ranking site
FLOW WFM is an omnichannel, self-serve workforce management suite that arms BPMs with a single solution to intelligently execute the full WFM lifecycle.
Break data silos
Connect with all your data through out-of-the-box or custom-built data connectors in both hosted and non-hosted environments.
Faster, more accurate forecasts
Automate the selection of the best-fit model from a wide array of built-in advanced algorithms or import any algorithm.
Balance cost & SLAs with CX
Use what-if analysis and factor in multiple contractual KPIs for omnichannel capacity planning to maximize revenue and CX.
Powerful shift planning for less
Plug leakages and match arrival pattern with staffing need to design the optimal shift plan for your business through ML-based algorithms.
Elevate employee satisfaction
Balance employee engagement with profitability, improve retention rates and reduce restaffing & training costs with the shift bid capability.
Match the best agent for every customer
Automate rostering & staff scheduling to optimize staffing schedules and maximizing customer delight on any channel they choose.
Custom dashboards & exports
Create a culture of excellence through data-driven decisions with 360° real-time, interactive performance dashboards & outlier alerts.
Professional services
Get the WFM solution that is customized for your business needs with training and support for life.
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FLOW allows us to seamlessly manage the entire lifecycle of Workforce Management with just one solution. It gives us complete visibility of all our data, elevates customer experience and maximizes productivity. With FLOW, CBSL has enhanced its data-driven insights.
Shashi Puthran
AVP WFM and MIS, CBSL
FLOW is a new age solution that is very relevant for traditional WFM teams that want to evolve with a rapidly advancing industry. Hexaware chose FLOW for its flexibility, which meant that we didn’t need to fit our requirements to the solution. Access to cutting-edge technology empowers us to think differently and bring in the new age of operations.
Swapnil Nagvekar
Global Head WFM, Hexaware BPS
1Point1 chose FLOW to fuel its growth ambitions. We needed a modern, scalable solution that brought the latest in ‘WFM as a Service’. We picked FLOW since it can deliver the speed, power, and agility we need. Initially, we are implementing this for two businesses but will look at expanding it to twelve businesses as an end-state implementation.
Samit Chakravarty
Chief Technical & Information Officer, 1point1
