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The New Age of
Workforce Management.

Customized for your business | Optimized for your workforce

OUR CUSTOMERS

BPMs that succeed with our WFM system

MEET FLOW

#NewAgeOfWFM

FLOW WFM is an omnichannel, self-serve workforce management suite that arms BPMs with a single solution to intelligently execute the full WFM lifecycle.

  • The best of AutoML, AI and cloud technologies to data management
  • Short- and long-term forecasting
  • Capacity planning, staffing & scheduling
  • Powerful analytics on historical as well as real-time data

WHY FLOW WFM

Top 7 reasons to use FLOW for WFM

CASE STUDY

Raising CX & Profitability
for CBSL with FLOW

CASE STUDY

FLOW helps 3i Boost
omnichannel productivity

BENEFITS

The only solution you need to meet all your WFM goals

Break data silos
Connect with all your data through out-of-the-box or custom-built data connectors in both hosted and non-hosted environments.
Faster, more accurate forecasts
Automate the selection of the best-fit model from a wide array of built-in advanced algorithms or import any algorithm.
Balance cost & SLAs with CX
Use what-if analysis and factor in multiple contractual KPIs for omnichannel capacity planning to maximize revenue and CX.
Powerful shift planning for less
Plug leakages and match arrival pattern with staffing need to design the optimal shift plan for your business through ML-based algorithms.
Elevate employee satisfaction
Balance employee engagement with profitability, improve retention rates and reduce restaffing & training costs with the shift bid capability.
Match the best agent for every customer
Automate rostering & staff scheduling to optimize staffing schedules and maximizing customer delight on any channel they choose.
Custom dashboards & exports
Create a culture of excellence through data-driven decisions with 360° real-time, interactive performance dashboards & outlier alerts.
Professional services
Get the WFM solution that is customized for your business needs with training and support for life.

KEY METRICS

Numbers that matter

60

Reduction in WFM planning time

< 3

Scheduling Leakages

> 7

Optimised headcount

CUSTOMER SPEAK

Leading enterprises trust us with their WFM requirements

Learning and Insights

Stay ahead of the curve

BROCHURE

Introducing the New Age of WFM

BLOG

Workforce Management – A Comprehensive Guide

PUBLICATION

IT Voice Interacts – Mr Vikas Wahee, Head of Solutions, BPM & ITES, Intellicus Technologies

EXPERIENCE FLOW

Schedule a Demo