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Workforce Management

In GCCs, workforce management sits at the center of consistent SLA achievement, cost efficiency and…

Pankaj ChopraFebruary 3, 2026

Workforce Management

In this dynamic corporate world, the success of a business majorly relies on the workforce. …

Pankaj ChopraDecember 14, 2023

BPO Analytics

Call Centers or Contact Centers record thousands of data points per second. These data points…

Pankaj ChopraNovember 21, 2023

BPO Analytics

At a contact center, alarm bells clanged when it was suddenly observed that the wait…

Pankaj ChopraNovember 20, 2023

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