Global
Deep AI/ML Powered Workforce Management
Real-Time Analytics Automation & Predictions
Gen AI Agent Assist & Conversational Insights
What FLOW Delivers for Your Business
Predictive Planning
Predict workload and staffing needs accurately with FLOW’s AI/ML capabilities. Use multivariate forecasting to analyze multiple change drivers and be always prepared—no matter what comes your way.
Precision Deployment
Ensure that the right resources are always in place with intelligent, laser-focused scheduling. Reduce waste, enhance customer experience, and keep your operations running smoothly.
Right People, Right Roles
Match team members to tasks that best fit their skills, ensuring every shift is fully covered. Boost productivity for your team and enhance experience for both your employees and customers.
Real-Time Intelligence
Track key metrics and get instant alerts for any performance changes. Use live dashboards to adjust staffing and processes on the fly, keeping your command center agile and responsive.
Automation to Control Volume Spikes
Handle surges with confidence with automated alerts, SLA safeguards and on-demand agent assist. Enable your team to manage unexpected increases in workload without missing a beat.
360° Analytics at Your Fingertips
Explore data and generate reports with ease. Allow business users to quickly access every KPI across all functions from a unified dashboard, making data-driven decisions simple and fast.
Conversational Analytics
Ask any questions from your data in your business language and receive accurate, instant answers—no waiting for reports or analysts. Empower every user with the insights they need.
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