FLOW, our innovative workforce management solution that is bringing in the new age of WFM, has won the prestigious “Emerging leader in WFM” award at the BPO and Contact Center Summit and Awards 2023. The award was given by Irendra Chhabra, Global Business Head/CEO – Shared Services, Procurement, Business Transformation, and Supply Chain, STARTEK
The award sheds light on FLOW’s distinctive ability to seamlessly integrate with other BPO technologies, ensuring quick adoption and implementation, making it a cost-effective solution for any BPO. The solution helps bridge gaps to bring about efficient automation of routine tasks and effective workforce optimization that helps BPMs and contact centers achieve enhanced productivity, increased efficiency and superior customer experiences, all at the same time.
FLOW facilitates BPMs and contact centers in drastically reducing WFM planning time with its revolutionary technology. The solution enables BPOs to stay ahead of the game through AutoML capabilities which enhance accurate forecasting. FLOW also empowers BPOs with actionable and accurate insights through customizable, real-time, and interactive 360° dashboards, making performance monitoring a breeze.
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