Nov. 12, 2025
Navigating workforce management in the AI era: Opportunities and challenges for leaders
The main narrative around AI for a long time has been one of fear: machines taking over jobs and replacing people. The real story is not replacement but augmentation: AI…
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Oct. 6, 2025
Predictive Analytics for Talent Retention: Anticipating Attrition and Engagement Risks
Predictive analytics is reshaping talent retention in BPM & ITES—moving from firefighting attrition to building resilient, engaged teams. Read this article in CIO & Leader to learn AI’s impact on…
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Jul. 26, 2025
Reimagining BPM operations: Analytics, Gen AI and automation at the helm
Setting up a Global Capability Center is a strategic initiative to leverage a global talent pool for driving innovation, operational agility, and sustained business growth. Analytics, automation, and AI transform…
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