Jul. 26, 2025

Reimagining BPM operations: Analytics, Gen AI and automation at the helm

Setting up a Global Capability Center is a strategic initiative to leverage a global talent pool for driving innovation, operational agility, and sustained business growth. Analytics, automation, and AI transform…

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Dec. 6, 2024

BPOs Improve Workforce Efficiency with AI

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Sep. 24, 2024

FLOW Wins the ‘Most Innovative AI Powered WFM Suite Award’ at BPO Innovation Summit 2024

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Aug. 14, 2024

WFM with Real-time Data Accelerates Decision Making in BPOs

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Aug. 13, 2024

Integration of AI into BPM – Challenges and Possibilities

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Aug. 4, 2024

Enhancing Quality and Performance in BPOs with Data Analytics

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Jul. 13, 2024

ML-Powered Workforce Management In BPOs

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Jun. 27, 2024

Strategies to Take Your WFM to the Next Level

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May. 31, 2024

Modern tech innovations for workforce management

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May. 31, 2024

Revolutionizing BPOs with Machine Learning for Effective Workforce Management

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