Global Command Centers need centralized control, cross-functional collaboration and the ability to act in real time. FLOW GCC is built as the digital nerve center for BPMs and ITES organizations, enabling teams to move from siloed execution to proactive decision-making. With FLOW, you get one unified view across demand, performance and capacity so every leader, planner and agent can work in sync.

The platform brings together predictive planning, real-time visibility, RTA automation and conversation-driven analytics. It helps align workforce operations with live demand, uncover CX insights from every data and respond to risks before they impact SLAs. FLOW GCC also enables standardization across global teams, unlocks productivity gains through automation and transforms data into action turning your GCC into a hub of digital agility and measurable outcomes.

Join the live demo to see how FLOW GCC helps global command centers to:

• Balance demand and supply accurately using adaptive, AI-driven forecasting models.
• Drive proactive decisions with real-time, centralized intelligence—your single source of truth.
• Accelerate transformation by standardizing planning, reporting and performance tracking.
• Boost productivity and cut costs with intelligent automation and live operational signals.
• Unlock speed to Insight and empower deeper engagement with conversational analytics