FLOW has been announced as the winner of the “WFM Game Changer Award” at Global WFM Conference 2022

FLOW has been announced as the winner of the “WFM Game Changer Award” at Global WFM Conference 2022 held in Bangalore. This accolade highlights FLOW’s innovative approach to workforce management, making it a standout solution in the BPM industry.

FLOW is an omnichannel, self-serve WFM suite that brings the best of AutoML, AI and cloud technologies to data management, powerful historical as well as real-time analytics, short- and long-term forecasting, capacity planning, staffing and scheduling.

The award recognizes FLOW and its capabilities to drive significant improvements in workforce management through innovative technology and intelligent automation. The platform’s advanced capabilities provide exhaustive real-time analytics, ensuring that WFM teams can make informed decisions quickly and effectively. Additionally, FLOW’s 360-degree analytics offer a holistic view of workforce performance, enabling BPMs to optimize their operations, improve productivity and boost customer experience.