FLOW, the AI-powered WFM suite from Kyvos, was recognized as the “Most Innovative AI-Powered WFM Suite” at the 14th Edition of BPO Innovation Summit 2024, held at Taj MG Road, Bangalore. FLOW was awarded for its ability to leverage AI/ML technology to intelligently execute the full WFM lifecycle.
FLOW was recognized by the jury for innovative use of artificial intelligence across the forecasting and planning use cases. With 25+ methods for forecasting, the platform offers a guided approach that users can follow to take the right actions proactively. FLOW’s powerful analytics help in identifying cross-functional requirements for proactive management.
The event brought over 1,100 organizations and 1,600+ delegates together to explore the top strategies and share success stories to reshape the future of the BPO sector. In insightful sessions, industry leaders shared their visions and opinions on fostering innovation with advanced digital technologies and initiatives focused on sustainable growth and long-term success.
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