OUR CUSTOMERS
BPMs that succeed with our WFM system
MEET FLOW
#NewAgeOfWFM
FLOW WFM is an omnichannel, self-serve workforce management suite that arms BPMs with a single solution to intelligently execute the full WFM lifecycle.
- Best of AutoML, AI and cloud technologies
- Reliable short- and long-term forecasting
- Strategic capacity planning & staffing
- Efficient AI-powered and rule-based scheduling
- Elevated employee satisfaction with Empower
- Intelligent roster with social and human factors
- Powerful analytics on historical and real-time data
WHY FLOW WFM
Top 7 reasons to use FLOW for WFM
BENEFITS
The only solution you need to meet all your WFM goals
Break data silos
Connect with all your data through out-of-the-box or custom-built data connectors in both hosted and non-hosted environments.
Faster, more accurate forecasts
Automate the selection of the best-fit model from a wide array of built-in advanced algorithms or import any algorithm.
Balance cost & SLAs with CX
Use what-if analysis and factor in multiple contractual KPIs for omnichannel capacity planning to maximize revenue and CX.
Powerful shift planning for less
Plug leakages and match arrival pattern with staffing need to design the optimal shift plan for your business through ML-based algorithms.
Elevate employee satisfaction
Balance employee engagement with profitability, improve retention rates and reduce restaffing & training costs with the shift bid capability.
Match the best agent for every customer
Automate rostering & staff scheduling to optimize staffing schedules and maximizing customer delight on any channel they choose.
Custom dashboards & exports
Create a culture of excellence through data-driven decisions with 360° real-time, interactive performance dashboards & outlier alerts.
Professional services
Get the WFM solution that is customized for your business needs with training and support for life.
KEY METRICS
Numbers that matter
60
Reduction in WFM planning time
< 3
Scheduling Leakages
> 7
Optimised headcount
CUSTOMER SPEAK
Leading enterprises trust us with their WFM requirements
EXPERIENCE FLOW